CAN I CHANGE MY ORDER ONCE IT’S PLACED?
We fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder the correct item. Given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder with the discount. Given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?
The popular styles and sizes of our products tend to sell out quickly. We've even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly.
To be notified when a product is restocked:
- Select the item and size that you want
- Click the "Notify Me" tab on the right side of the screen
- Input your email and/or phone number
- As soon as the item is restocked online, you will receive an email and/or a text message.
**Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Items purchased from Live Fit. Apparel may be returned for store credit within 30 days of purchase . All items must have their original tags attached and be unworn and unwashed.
*If a product is individually marked as final sale, that voids the standard return policy.
ITEMS NOT PURCHASED FROM OUR WEBSITE
We are not able to accept returns for Live Fit. Apparel products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from. They should be able to help you further.
HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?
Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit.
I RECEIVED A DEFECTIVE PRODUCT
Please refer to our return/exchange page: http://shop.livefitapparel.com/pages/returns-exchanges and upload a photo of the defective product for approval. Once we have approved the defect you will receive a prepaid shipping label via email along with further instructions and a RMA form to include in the returned package.
Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you expected when you placed your order!
RETURNS/ EXCHANGES ON SALE ITEMS
All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. (This does not include items ordered using an LVFT. Athlete's discount code.)
We thank you for understanding this policy!
AM I RESPONSIBLE FOR RETURN SHIPPING?
You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.
If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item.
I SENT BACK MY RETURN/EXCHANGE AND I HAVE NOT HEARD ANYTHING
Rest assured your RA will be processed. To ensure a fast turn around time on returns and exchanges, please do not email more than once regarding the same inquiry. Please also be sure to get a tracking number when shipping items back to us. You can refer to the tracking number to check the status of the shipment. Most RA's are processed within 2-3 business days of being received.
I WAS SHIPPED THE WRONG PRODUCT
Please refer to our return/exchange page: http://shop.livefitapparel.com/pages/returns-exchanges and once the ticket is received you will receive a prepaid shipping label in a separate email.
Please be sure to specify the original product ordered as well as the actual product you received including the style/design, color and size.
For all other customer service inquiries or questions please email [email protected]